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One of the positive points to come from the global coronavirus pandemic has been the ingenuity of some businesses to keep operations going throughout what could be described as the ultimate stress test. The need for social distancing and the resulting widespread supply chain disruption often means turning to technologies which may not have previously been deployed, out of necessity rather than choice. In fact, recent IFS research on business responses to the global pandemic found 52.5% of businesses plan to increase spending on digital transformation.

When a large proportion of revenue generated by providing direct aftermarket services to a widespread customer base comes under threat, it’s obvious that continuity is key to ensure they still receive the highest level of service possible in a difficult time. This is exactly what IFS customer Munters – a global leader in sustainable, energy-efficient air treatment solutions – realized at the very beginning of the pandemic. It strategically pinpointed remote assistance technology as the key to serving customers and supporting in-field and factory-based operations.

On-site challenges – global scope
Munters manufactures, sells and maintains specialist equipment for demanding industrial sectors where controlling temperature and humidity is mission-critical. To reduce reliance on site visits, the company looked to remote software tools and merged reality to create functionality enabling teams to interface remotely with customers and improve efficiency by being able to perform remote resolution and diagnosis—a critical step in its journey to servitization.

The company wasted no time when it realized its servitization efforts could be in danger, creating a level of urgency to make remote assistance technology operational in the shortest window of time possible.

The challenge was how to go global with the solution in such a short time window. With five production units in the United States and over 20 locations worldwide, the company’s business model relies heavily on completing on-site visits—including even before the initial installation of equipment.

A remote helping hand
The chosen technology needed to transcend location, skillset and environment. The goal was to both provide remote support to field technicians and to support a new manufacturing production line without sending experts to the site.

IFS Remote Assistance makes it possible for teams to be anywhere, instantly—this includes field technicians and third-line support using the solution on their mobile devices, as well as experts guiding the opening of the new production line using Vuzix smart glasses. It provides opportunities for remote customer support and resolution, remote diagnosis to increase first-time fix rates, better utilization of valuable resources, as well as more rapid employee training and knowledge transfer.

Merging reality to provide real business benefits
Munters technicians can now take advantage of the features and hands-free collaboration opportunities offered by merged reality environments. This means users can collaborate and interact in real-time while telestrating, freezing images, using hand gestures and even adding real objects into the merged reality environment—whether that’s technician to third-line support, technician to customer, or expert to manufacturing facility.

With modern remote assistance tools, time to value can be rapid and what minimal user training is required is extremely intuitive. In the case of Munters, a pilot was underway in just six days and training took less than two hours. The company has now extended the solution to more than 200 users globally in just two weeks.

Merged reality becomes the new normal
The example of Munters successfully adapting to unprecedented circumstances demonstrates not only how remote assistance technology can ensure business continuity during a global pandemic, but also the immense potential to further leverage the solution once business returns to a more normal state.

When considering how this technology can modernize operations, the benefits are clear to see. Efficiency gains come from the ability to perform maintenance inspections remotely, improve first-time fix rates as a result of remote diagnosis, reduce the number of technicians sent to sites and provide remote support to manufacturing facilities.

Make the jump now to future-proof service success
Although a necessity in the current global environment, transformational technologies will prove their value long into the future. Merged reality and remote assistance for example, will change the way customers interact with service providers, setting in a new bar in terms of service levels and satisfaction.

Those who stay on the side-lines may find themselves out of the game and playing catch-up for years to come. Those challengers, like Munters, who act now to differentiate their service offerings will put themselves way ahead—not just in the current climate but into the future as well.

Source:https://industrytoday.com/giving-the-service-sector-a-virtual-helping-hand/

Recovering prices, strong demand from the transportation industry and modern developments of oil and gas exploration and production activities are some of the factors driving Brunei oil and gas market growth.

Increasing exports and imports of oil and gas on the account of surged demand across the world are fuelling the market growth. Global oil demand is estimated at 104 MMbbl/d in 2025 and natural gas continues to expand its share across major markets. Oil and gas companies will need to expand their production to meet emerging demand in the foreseeable future.

The oil and gas industry is undergoing rapid transformations across the world. The innovation of new technologies has allowed unconventional drilling that enhances oil & gas production. New business models and services are rapidly evolving and assisting to reduce the cost of operations in upstream oil & gas, which in turn promoting the market growth.

Sustained growth in the consumption of natural gas, petroleum, and petrochemical products is one of the major growth drivers for oil and gas companies in Brunei. Companies operating in the industry can benefit from this opportunity through investing and participating in the oil and gas trade. The major Brunei companies are undertaking various oil and gas pipeline projects and contracts to expand their production capacities and sustain their position in the oil and gas industry.

In Brunei, future oil and gas consumption will increase due to key factors such as a strong economy, population growth, and fuel economy. The dependence on oil and gas is further expected to increase as the country’s infrastructure continues to heavily rely on petroleum-based products.

The market players are also undertaking several investment plans to cater to the increasing demand for oil and gas products. Government policies and support related to the exploration and production of oil and gas are playing a major role in the industry and encouraging the companies to boost Brunei oil and gas investments.

Brunei Oil and Gas Market research identifies that the competition continues to intensify year-on-year. The report covers the 2019 scenario and growth prospects of the Brunei Oil and Gas market for 2020-2026.

Source:https://www.businesswire.com/news/home/20191205005820/en/Brunei-Oil-Gas-Market-Size-Share-Outlook

The leadership of the World Tourism Organization (UNWTO) is on its first official visit to a Member State since restrictions on travel were introduced in response to COVID-19. The four-day trip to Italy (1-5 July) comes as the United Nations specialized agency for tourism guides the sector’s restart and destinations across the Schengen Zone open their borders to tourists once again.

Throughout the COVID-19 crisis, UNWTO has led tourism’s response through a series of high-level virtual meetings, uniting the sector, advocating for political and economic support and working with Member States to mitigate the impact of the pandemic and lay the foundations for recovery. Now, as borders in some parts of the world are carefully re-opening back to tourism, UNWTO Secretary-General Zurab Pololikashvili is meeting face-to-face with political and tourism leaders to change gears. The official visit to Italy marks the start of this shift, comprising a series of high-level meetings in Rome, Milan and Venice.

Italy “world tourism leader”
Secretary-General Pololikashvili said: “Italy is a world tourism leader, a strong ally of UNWTO and committed to making tourism a pillar of sustainable economic development. We must build on the determination and solidarity that characterized our joint response to the crisis to grow back stronger and better with sustainability and innovation among our most important guiding principles.”

In Rome, Mr Pololikashvili held meetings at the highest levels of government. To further strengthen the bilateral collaboration on the road ahead to reactivate tourism and its economic and social benefits, was the connecting thread of the meetings held with Prime Minister Giuseppe Conte, Ministers of Culture, Cultural Heritage and Tourism, Dario Franceschini and of Foreign Affairs Luigi Di Maio, and the city’s Mayor Virginia Elena Raggi. The UNWTO delegation also met with Cardinal Parolin of the Vatican City, building on last year’s audience with Pope Francis.

In Milan, the Secretary-General met with Mayor Guiseppe Sala – advancing the 2nd UNWTO Sports Tourism Start-Up Competition as the city prepares for the 2026 Winter Olympics – and with the President Attilio Fontana of the Lombardy region.

In addition to learning of Italy’s response to the COVID-19 pandemic, the official visit also offered the opportunity to look to the future and further UNWTO’s priorities of making tourism more sustainable, resilient and innovative. On the opening day of the trip, Rome Fiumicino Airport was presented with a special plaque as UNWTO recognized its commitment to sustainability. Furthermore, all three cities were formally invited to become part of the UNWTO League of Cities for Sustainable Tourism Initiative.

New Special Ambassadors for Responsible Tourism Appointed
The official visit also presented the opportunity for UNWTO to highlight the role gastronomy and fashion, two of Italy’s most celebrated industries, can play in growing tourism and making the sector more diverse and relevant. In recognition of their work, acclaimed chef Gino Sorbillo and fashion designer Giorgio Armani were appointed UNWTO Special Ambassadors for Responsible Tourism. In their new roles, they will use their status and influence to promote UNWTO’s work in guiding tourism in these challenging times and highlight the sector’s important role as an economic driver, leading employer and promoter of unique cultural heritage.

Source:https://www.traveldailynews.com/post/unwto-and-italy-look-ahead-as-official-visit-marks-restart-of-european-tourism